I really like Tom Johnson’s recent interview with Pawel Kowaluk, who is organizing a techcomm conference in Poland. After a much appreciated compliment, he explains that he’s trying to include topics that show how techcomm is a vital component of a company’s business practices, and not an afterthought, a bolted-on requirement that gets included because it’s just how things are done.
Which is what I’ve been trying to get to, and why I keep wandering around the point of why I think techcomm is important. And also why I’ve been frustrated when conferences become advertisements for tools or specific processes, without really explaining how we make the business case for our existence.
Continue reading “What did I expect to get from conferences?”
I’ve spent a large chunk of time this week building a case for hiring a technical support person. This has been a difficult, time-consuming process, and I’ve been thinking about how I’ve done this sort of thing before, and why it’s difficult now.
Continue reading “Learning how to ask for more resources”
After the great response to my previous post, I should probably write another post about something else that tech writers are doing wrong. And although there is a part of me that would love to write a purely contrarian article for the hell of it (“Structured writing: Threat or menace?”), the responses to my post were so intelligent and reasonable that I need to focus on positive contributions.
Continue reading “What I’ve learned in a week (and a bit longer than that)”
I’ve been over-analyzing the process I use for content creation. In fact, it’s pretty simple, and the requirements are low. I don’t require a lot of technical overhead to create documentation for my company, and that includes written content, videos, screenshots, and diagrams. And tags and links and comments and a bit of organization.
I’m not creating a set of manuals, or building in-product help. (Not yet, anyway.) Which is what the majority of tech writers do, and I think that’s why I don’t get a lot of value out of most tech writing organizations and conferences.
Continue reading “I don’t get conferences”