Building a team

I’ve been at my current company for a year and a half, and my role is a mix of technical communications and customer support (which is really technical communication with a specific person instead of a group of current customers and prospective customers).

As my company is growing and taking on more customers, I need to build a team. I’m figuring out what that team will look like, and what sort of skills and personalities I need to fill those roles.

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Enough with the heroics

My boss keeps telling me that the great thing about startups is that everyone wants to do everything. And the worst thing about startups is that everyone tries to do everything.

I should have listened more closely. Heroic efforts are good sometimes. But you can’t base realist plans on that. If you do, it’ll bite you in the ass. That’s what happened to me.

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