My role is changing again, but this time back towards tech writing and support. I’m moving away from customer success, and away from direct training; but to be honest, I hadn’t been doing much of either, so it really comes down to continuing to do what I’ve been doing. Although that will probably change, and expand, in the future.
Confusing? Yeah, to me, too, but it’s not at all bad. And I think it reflects something becoming more common for us content creators.